We provide 15-day warranty for the mask and 90 days for the Rflow device from the date you receive your eBreath mask. If you believe you have received a defective product, or are experiencing any problems with your product, please contact us : firstname.lastname@example.org
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
If your product malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions apply).
To obtain service under this Warranty, please email@example.com with the following information in order to determine the problem and the most appropriate solution:
Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you a replacement, or a full refund excluding all delivery charges
Please provide a valid proof of purchase in your initial enquiry, such as your order number.
Please note, to receive a free replacement, you may be asked to send the faulty product to eBreath.